Refund Policy

Changed your mind? Any time before you approve your story, you can get a full refund, no questions asked.

Open your order page and press “Request a full refund”. We process it within 2 business days. The money goes back to your original payment method; your bank may take a few more days to show it.

Once you approve your story, our artist starts working on your movie, so we can't refund the movie itself.

Every movie includes one free revision after you watch the first cut.

If we can't deliver your movie, or it has a defect we can't fix, we refund you.

If you paid for express and your movie draft arrives later than promised, we refund what you paid for express ($29 at full price; less if a discount code was applied).

If the gift page can't be added to your order after you paid for it, we refund it within 2 business days.

Please contact us first, using the contacts below. We'd rather fix a problem than have you open a dispute with your bank.